Frequently Asked Questions

How long will it take to ship my order?
Orders from our store typically ship within 5 to 10 business days.
I need help with a late order.
Orders from our store typically ship within 5 to 10 business days.
You can keep track of your order at any time by visiting https://swagpack.com/order.
How much does shipping cost?
Free for domestic orders. $5 USD per order for international orders.
My tracking number isn’t working
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
I’d like to cancel/modify my order.
Because our orders are custom produced, we offer address changes for a short period of time after your order is placed. To see if your order is still eligible to be changed, visit https://swagpack.com/order.
I'd like to return or replace my order
We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. Please contact customer service at [email protected] for details on how to setup a return.
How do I contact customer support?
We are happy to answer any questions you may have. Please contact customer service at [email protected].
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